You can return your items within 14 days from delivery. Return is always FREE of charge!
You can return your orders within 14 days from the day you received the parcel. All the labels and packages can‘t be damaged and removed. Swimwear can be returned if hygiene seals has not been removed or damaged. Only underwear cannot be returned.
These are the methods of return:
• via pick-up terminal. If you have SOULZ account, just go to the order and click "Return" button to complete the refund form. If you are not a registered user, you will find the return link in the "Your order has been dispatched" letter. You will soon receive an SMS with a PIN code and the selected pick-up terminal, to which the goods have to be delivered. Items must be packed in one box and properly sealed. The parcel sticker will be printed by the pick-up terminal.
Payment for gift packaging is not refundable.
Exchanges are not possible at the moment.