You can return your items within 14 days from delivery.  Return is always FREE of charge!

These are the methods of return:

• via pick-up terminal.  If you have SOULZ account, just go to the order and click "Return" button to complete the refund form. If you are not a registered user, you will find the return link in the "Your order has been dispatched" letter. You will soon receive an SMS with a PIN code and the selected pick-up terminal, to which the goods have to be delivered. Items must be packed in one box and properly sealed. The parcel sticker will be printed by the pick-up terminal.

Payment for gift packaging is not refundable.

Exchanges are not possible at the moment.